Privacy Policy
Your privacy is important to us. This Privacy Policy explains how NeatLogic Cleaning Agency collects, uses, and protects your personal information when you visit our website or use our services.
Last Updated: January 15, 2025
Effective Date: January 15, 2025
1. Introduction and Scope
NeatLogic Cleaning Agency ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at neatlogic.cc, use our cleaning services, or communicate with us.
This policy applies to all users of our website, including but not limited to visitors, customers, service recipients, and individuals who contact us through various channels. By using our website or services, you consent to the data practices described in this policy.
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Service Information: Property address, service preferences, scheduling requirements
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
- Communication Records: Records of your interactions with our customer service team
- Feedback and Reviews: Comments, ratings, and testimonials you provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, referring websites
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Information collected through cookies and similar technologies
Third-Party Information
We may receive information about you from third-party sources, including social media platforms, payment processors, and service providers, to enhance our understanding of your preferences and improve our services.
3. How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our cleaning services, including scheduling, service delivery, and customer support.
Communication
We contact you regarding service appointments, updates, important notices, and to respond to your inquiries and requests.
Marketing
With your consent, we send promotional materials about new services, special offers, and company updates that may interest you.
Business Operations
We use your information for internal business purposes, including quality assurance, staff training, and operational efficiency improvements.
Legal Compliance
We process your information to comply with legal obligations, tax requirements, and regulatory standards applicable to our business operations.
Security and Fraud Prevention
We use your information to detect, prevent, and address security issues, fraudulent activities, and potential violations of our terms of service.
4. Information Sharing and Disclosure
We Do Not Sell Your Information
NeatLogic Cleaning Agency does not sell, rent, or trade your personal information to third parties for their marketing purposes. We value your trust and are committed to protecting your privacy.
Limited Sharing Scenarios
We may share your information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and marketing platforms, under strict confidentiality agreements.
Legal Requirements
We may disclose your information when required by law, legal process, or government request, or to protect our rights, property, or safety, or that of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, with prior notice to you.
Consent
We may share your information with third parties when you provide explicit consent for specific purposes or activities.
5. Data Security and Protection
Encryption
We use industry-standard SSL encryption to protect your personal and financial information during transmission.
Access Controls
We implement strict access controls and authentication measures to ensure only authorized personnel can access your information.
Regular Backups
We maintain secure, encrypted backups of your information and regularly test our data recovery procedures.
Our Security Commitment
We employ a multi-layered approach to data security, including technical safeguards, administrative controls, and physical security measures. Our security team regularly monitors our systems for potential vulnerabilities and implements updates and patches promptly.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take steps to protect your own information when using our services.
6. Your Rights and Choices
Access and Portability
You have the right to:
- Access the personal information we hold about you
- Request a copy of your data in a portable format
- Review how your information is being used
Correction and Updates
You can request that we:
- Correct inaccurate or incomplete information
- Update your contact details and preferences
- Modify your service requirements
Deletion and Restriction
You may request:
- Deletion of your personal information (subject to legal requirements)
- Restriction of processing in certain circumstances
- Objection to processing for direct marketing purposes
Communication Preferences
You can control how we communicate with you by:
- Opting out of marketing emails using unsubscribe links
- Updating your communication preferences
- Requesting specific types of notifications only
7. Contact Information and Policy Updates
Privacy Questions?
Address
227 Katipunan Ave., Quezon City, Metro Manila, Philippines
Phone
+63 2 8433 4455Business Hours
Mon-Sat: 8:00-18:00
Sun: 9:00-16:00
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will:
- Post the updated policy on our website
- Update the "Last Modified" date at the top of this policy
- Notify you via email for significant changes
- Provide a summary of key changes
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.
8. Additional Privacy Resources
Cookie Policy
Learn about how we use cookies and similar technologies on our website.
Cookie DetailsThis Privacy Policy is effective as of the date stated above and governs our collection, use, and protection of your personal information. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.